Apply to IT Systems Support Analyst

We are hiring for a full-time IT Systems Support Analyst. In this role, you’ll serve as the first point of contact for technical assistance needed to support internal team members addressing both hardware and software issues. The IT team also assists with system upgrades, maintenance, and process improvement initiatives.

What’s needed: 3-8 years of experience installing, configuring, and maintaining computer hardware, software, and network systems. Ability to patiently train new users and troubleshoot connectivity, system errors, and application issues. Solid knowledge of Microsoft Office, SQL, understanding of network, server, and data management concepts. Familiarity with industry programs, such as Autodesk BIM products, Unanet, and Newforma are preferred, but not required.
Location: Baltimore, MD (21230)

Candidates for consideration must complete the application process through our website. To apply, please submit your cover letter & targeted résumé online: https://www.moseleydesigns.com/careers#current-openings

According to our 2026 workplace survey, 98% of employees are proud to work at Moseley; 99% believe that their work has a meaningful impact on the firm’s success; 97% believe Moseley respects and values their time away from work with family and friends, and 98% would recommend the firm for employment.

Moseley provides competitive salaries and a comprehensive benefits package for all full-time employees, including:

Employer-paid Health Insurance with HRA (Health Reimbursement Arrangement); Basic life Insurance; Parental Leave; Holidays & Annual/Sick/Personal day Leave; Short-term and Long-term Disability Insurance
401(k) with employer match
Dental, Vision, and Pet Insurance
Health FSA and Dependent Care FSA
Telemedicine Services, EAP, & Wellness Programs
Payments for Qualifying Professional Licenses & Dues
Hybrid Work Model (following introductory period)

Qualifications:

Bachelor’s Degree in Information Technology with three years’ experience, Associate’s Degree with 5 years’ experience or High School Diploma with 8 years’ experience
Relevant industry certifications preferred

Responsibilities:

Support and deploy new hardware to end users to support lease lifecyles
Create and maintain detailed business and technical requirements documentation
Collaborate with architects, engineers, interior designers, and other stakeholders to understand their technology needs and requirements
Provide user training and support to ensure effective adoption of new business systems, fostering a culture of technological proficiency within the organization
Participate in the planning and execution of technology projects and initiatives
Monitor and report on the performance of implemented solutions, identifying areas for improvement
Develop, improve, and modernize legacy technology solutions
Additional responsibilities as assigned

Required Skills:

Capable of working in a collaborative team environment to meet specific deadlines
Strong communication and interpersonal skills to collaborate with cross-functional teams
Excellent analytical and problem-solving skills
Proficiency in business analysis tools and methodologies

Software Proficiencies:

Microsoft Office Suite experience required
PDQ Deploy/Connect/Inventory along with other software imaging solutions

Compensation: $72,000-$82,000. Annual salary is commensurate with education & experience.

About the Firm: Founded in 1969, Moseley is an interdisciplinary design practice focused on the bedrock institutions and gathering places of communities across the United States. Offering architecture, engineering, interior design and planning services, Moseley transforms communities by creating safe, sustainable and engaging gathering places that instill pride and elevate daily life.

Moseley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status. For more information about your EEO rights as an applicant under the law please view “EEO is the Law Poster”, “Pay Transparency Notice”, and “Supplement”.

If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at 804.794.7555

Moseley maintains a drug free workplace.
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